Privacy and Data Policy

This Privacy Policy explains how Royal Vincit collects, uses, stores and protects personal information when you use our casino and sportsbook services. We respect your privacy and set out here the types of data we handle, why we need it, how we keep it safe and the choices you have about your information.

Types of data we collect

Personal data

We collect information you provide when registering an account, making a deposit, requesting a withdrawal or contacting support. This may include name, date of birth, email, phone number, address and identity documents when verification is required.

Technical data

We collect device and connection data to provide and secure our service. This includes IP address, browser type, device identifiers, operating system, language preferences and event logs.

Transactional data

We record your account activity and financial transactions such as deposits, withdrawals, bets, game history and payment method details needed to process transactions and detect fraud.

How we use information

We use your data to operate your account, process payments, verify identity for security and compliance, provide customer support, detect and prevent fraud, and to deliver and improve our services. When you opt into marketing, we may use contact details to send promotional offers - you can opt out at any time.

Data protection practices

We implement technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration or destruction. Access to personal data is limited to staff who need it to perform their roles. We also monitor our systems for security events and maintain reasonable safeguards to protect data integrity.

Cookies and tracking technologies

We use cookies and similar technologies to enable essential features, remember preferences, analyze site usage and deliver relevant offers. You can manage cookie settings through your browser or via on-site tools where provided. Some functionality may be limited if cookies are disabled.

User rights

You have rights over your personal data, including the right to access, correct or request deletion of information, and the right to object to certain processing. We will consider and respond to requests in line with applicable privacy practices.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact our privacy team at [email protected]. We may require information to verify your identity before responding. Certain information may be retained as required for legal, security or operational reasons.

Information sharing and third parties

We may share your information with payment processors, identity verification services, fraud prevention partners and other service providers who act on our behalf. We require these parties to protect data and restrict use to the purposes we authorize. We will not sell your personal data.

Privacy policy updates

From time to time we may update this policy. When material changes occur we will notify account holders or publish a notice on the site. For questions about this policy or our practices, you can contact us through the support channels available in your RoyalVincit account.